Return & Refund Policy

Effective Date: July 2026

Thank you for choosing North Forge Nutrition. We want you to have a clear understanding of our return and refund process before making a purchase.

This Return & Refund Policy explains which products are eligible for return, how to request a return, who is responsible for return shipping, how refunds are processed, and when you should expect a refund to appear on your payment card.

This Policy should be read together with our Terms & Conditions and Privacy Policy.

1. Return Eligibility

Because our products are dietary supplements and consumable products, we take product safety, hygiene, and quality seriously.

Unless otherwise required by applicable law, eligible products may be returned within 30 calendar days of the date of delivery if they meet all of the following requirements:

The product is unopened.
The product has not been used or consumed.
The product remains in its original packaging.
The product is in resalable condition.
All original accessories, materials, and documentation included with the product are returned where applicable.
The customer contacts North Forge Nutrition and receives return instructions before shipping the product back.

Products that do not meet these requirements may not qualify for a refund.

2. Non-Returnable Products

For health, safety, and quality-control reasons, the following products are generally not eligible for return unless required by applicable law:

Opened dietary supplements.
Used or partially consumed products.
Products with damaged or missing safety seals.
Products that have been tampered with.
Products that are damaged due to customer misuse, improper storage, or handling.
Products returned more than 30 calendar days after delivery.
Products marked as final sale or non-returnable at the time of purchase.

If you receive a product that is damaged, defective, incorrect, or otherwise does not match your order, please contact us promptly so we can review the issue and determine an appropriate resolution.

3. Return Authorization

A return authorization is required before sending a product back.

Customers must contact North Forge Nutrition before returning any product.

Please do not send a return to an address obtained from an unrelated source or without receiving return instructions from us. Unauthorized returns may be delayed or may not be accepted.

When requesting a return, please provide:

Your full name.
Order number.
Email address used for the purchase.
Product(s) you wish to return.
Reason for the return.
Any relevant photographs if the product was received damaged, defective, or incorrectly.

After reviewing your request, we will provide return instructions if the product qualifies for return.

4. Return Shipping Costs

Unless the return is required because of an error on our part, the customer is responsible for the cost of return shipping.

For example, customers are generally responsible for return shipping when they:

Ordered the wrong product.
Changed their mind.
No longer want the product.
Ordered an incorrect quantity.
Otherwise request a return for reasons unrelated to an error by North Forge Nutrition.

If we sent the wrong product, the product arrived damaged, or the return is otherwise caused by an error attributable to North Forge Nutrition, we will provide appropriate return instructions and, where applicable, cover reasonable return shipping costs.

Customers should use a trackable shipping service when returning merchandise and should retain proof of shipment until the return has been fully processed.

5. Return Address

Returns must be sent only to the return address provided by North Forge Nutrition after your return request has been approved.

Do not send returns to our business correspondence address unless we specifically instruct you to do so.

The return address may vary depending on the product or return-processing requirements. The approved return instructions will identify the correct destination for your return.

6. Return Inspection

Once your return is delivered to us, the returned product will be inspected to confirm that it meets the eligibility requirements of this Policy.

We generally complete the inspection and determine the refund eligibility within 5 business days after the returned product is received.

If the product does not meet the return requirements, we may reject the return or, where appropriate, contact you regarding the available options.

A refund is not considered approved until the return has been received and successfully reviewed.

7. Refund Processing Time

Once your returned product has been received, inspected, and approved, North Forge Nutrition will process the approved refund within 5 business days.

Refunds will generally be issued to the same payment method used for the original purchase.

For example, if you paid by credit card, the refund will be submitted back to that credit card.

You will receive confirmation when your refund has been processed, where applicable.

8. When Will the Refund Appear on Your Card?

After North Forge Nutrition processes your refund, the time required for the refund to appear in your account depends on your bank, credit-card issuer, or payment processor.

Customers should generally expect to see the refund credited to their payment account within 3–10 business days after the refund has been processed.

The processing time is controlled by the customer’s financial institution after we submit the refund and may vary between banks and card issuers.

Expected Timeline

For clarity, the typical process is:

Return delivered to us → Inspection within 5 business days → Approved refund processed within 5 business days → Refund generally appears on card within 3–10 business days after processing.

Accordingly, customers should allow sufficient time for both our internal refund processing and their financial institution’s posting time.

9. When Should You Contact Us About a Missing Refund?

If you have received confirmation that your refund was processed but 10 business days have passed and the refund has not appeared on your payment account, please contact North Forge Nutrition.

When contacting us, please provide:

Your order number.
Your name.
The email address associated with the order.
The date you were notified that the refund was processed.
The payment method used for the purchase.

We may provide additional refund information or transaction details that can help your bank or card issuer locate the refund.

If we confirm that the refund was successfully issued, you may also need to contact your bank or credit-card issuer directly, as the posting of the credit is controlled by the financial institution.

10. Original Shipping Charges

Unless otherwise required by applicable law or the return is the result of an error on our part, original shipping charges are generally non-refundable.

If a return is caused by our error, such as an incorrect product being shipped, we will review the applicable shipping charges and provide an appropriate resolution.

11. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible after delivery.

We may request photographs or other information to help us evaluate the issue.

Depending on the circumstances, we may provide:

A replacement product.
A refund.
Return shipping instructions.
Another appropriate resolution permitted by applicable law.

Do not dispose of or return a damaged or incorrect product until you have received instructions from us.

12. Exchanges

We may offer exchanges for eligible products at our discretion and subject to product availability.

Because dietary supplements are consumable products, opened or used products generally cannot be exchanged for health and safety reasons.

If the requested replacement product is unavailable, we may provide an applicable refund instead.

13. Refunds for Cancelled Orders

If North Forge Nutrition cancels an order after payment has been collected, the applicable refund will be issued to the original payment method.

Once the refund has been processed by us, customers should generally allow 3–10 business days for the credit to appear on their payment account, depending on their financial institution.

14. Subscription and Recurring Orders

If a product or package is purchased as a subscription or recurring order, cancellation of the subscription generally prevents future recurring charges but does not automatically cancel an order that has already been processed or shipped.

Subscription cancellation and refund eligibility are subject to the terms presented during checkout and applicable law.

If a subscription order has already been charged, customers should contact us as soon as possible to determine whether the order can be cancelled or refunded.

Products that have already been opened or consumed remain subject to the non-returnable product restrictions described in this Policy.

15. Final Sale and Promotional Products

Products identified at the time of purchase as final sale, non-returnable, or otherwise excluded from returns are not eligible for return or refund except where required by applicable law.

Promotional offers may be subject to additional terms disclosed at the time of purchase.

16. Refund Amounts

Approved refunds generally cover the eligible purchase price of the returned product.

Refunds may be adjusted where permitted by applicable law based on:

Non-refundable shipping charges.
Products that do not satisfy the return requirements.
Missing components or accessories.
Damage caused by customer misuse or improper handling.
Other deductions disclosed in the applicable return instructions.

We will communicate any applicable adjustment before or during the refund process when reasonably possible.

17. Customer Responsibility

Customers are responsible for:

Providing accurate order and contact information.
Following return instructions.
Returning eligible products within the applicable return period.
Packaging returned products securely.
Obtaining proof of shipment when returning merchandise.
Monitoring the status of the return shipment.
Contacting us if a refund does not appear within the stated timeframe.

18. Contact Us

If you have questions about a return, refund, exchange, damaged product, or missing refund, please contact us:

North Forge Nutrition

Email: info@northforgenutrition.com

Website: https://northforgenutrition.com

When contacting us about an order, please include your order number so we can assist you more efficiently.

19. Changes to This Policy

North Forge Nutrition may update this Return & Refund Policy from time to time to reflect changes in our business practices, products, payment processing, or applicable legal requirements.

Any updated version will be posted on this website with a revised effective date.